Follow the steps indicated on your device.Tap System -> Advanced -> System Update.Remember, every device is different, so be sure to contact your Step 1: Update and Relaunch Make Sure Your Phone is Up to DateĮnsuring your operating system is properly updated can often help its ability to interface with other applications. If restarting your device doesn't work, it's time to move onto more systematic troubleshooting. You can also hard restart your device by simply holding the power button down for 30 seconds. You can soft restart your device by holding the power button until a popup gives you the option to select restart. Remember, it's important to give your phone a rest sometime, just like you would a computer. It's amazing how often turning devices on and off again can help a wide range of technical issues. We recommend doing the following regardless of the issue you're experiencing, which could either fix the problem or narrow down the issue. There are three main things that could happen when attempting to play a mobile game: the game's frozen, the app has crashed, or it won't download in the first place.

It's time to troubleshoot your Android device.įirst off, it's important to analyze what exactly is going wrong.

Before you get madder than a Molediver, here are some steps you can try to get back in game as soon as possible. You're settling in on the couch to play on your phone, ready to climb the ranks and master some team comps when, suddenly, the game.

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